Voices From Around the World
C.H. from London
I have been treated by Carole Lewis and her team over the past four years, following a trauma to my left eye which required me to wear a shell over a live eye. Whilst we had initial dealings with an ocularist in the U.K., at Moorfields Eye Hospital, I felt that I wanted a much more natural looking shell, which perfectly arched my right eye. Through initial research followed up by Skype calls in 2014 from the U.K., my father and I travelled to LA and underwent a process to create a new custom scleral shell eye prosthesis. We returned in March 2018 for what can only be described as a tune up as I am now 25 years old and I am delighted with the result!
Carole is a complete perfectionist, along with this approach, herself and her team have been a delight to deal with over the past four years, they are all extremely professional, sympathetic and courteous. I would have no hesitation at all in recommending them to others with similar requirements.
Since 2014, following my initial consultation , the results have been quite spectacular. My self esteem has risen enormously, right from the start of working with Esthetic Eyes. Now, if anyone wants to know about my eye trauma, I have to tell them, rather then the eye itself, as the extreme accuracy of the new prosthetic scleral shell matches my live eye perfectly and gives nothing away!
May I thank Carole and her dedicated team, for taking the time and care to give me these life changing results. And I am happy to respond to any queries, as I believe Esthetic Eyes can affect other people’s lives in a similar way.
A.L. from Hillsboro, Oregon
First I need to stress that Carole and Rick are amazing. Their integrity is unmatched and they genuinely care about their patients. When you pay to get a prosthetic at a normal ocularist’s office, it’s usually a relatively quick 1 to 2 day visit and without insurance, about $4000. With Carole, you will usually have a Skype consultation, initial visit and after that, a two week stay for rehabilitation and fabrication. That may sound like a lot, but there is a reason for this. She doesn’t just copy the faults of the eye socket, slap on a color and send you on your way like I’ve experienced with some ocularists; she strives for excellence and has treated my case like it was her own eye. She works with you and your budget, and is not only hard working, but honest and personable. She has reworked my tissues and actually reshaped my socket and lid after I was told by other ocularists that there was nothing else to be done. That just isn’t achievable with the regular two day visits at other providers. I can’t stress enough how much Carole, Rick and everyone at the office has helped me and been incredibly welcoming. You get what you pay for, and yes, It can be scary to travel to a big city (and different state or country for many) without knowing what will happen or who you’re visiting. I took that chance and it has been the greatest decision I’ve ever made. Now when I look in the mirror, I don’t see a damaged face with a false eye. I see me.
A.S. from Israel
I was born with microphthalmia in my right eye. This congenital anomaly resulted in significant upper lid ptosis, the deformation of my eye as well as one eye being significantly smaller than the other. Unfortunately, growing up, we did not know that a scleral shell could fit on top of a live eye. As a result, my right eye was left uncovered. Growing up, this aesthetic byproduct of my congenital anomaly upset me tremendously. As a child, all I wanted was to fit in. I was constantly asked “what’s wrong with your eye?” or if I was tired, stoned or had just gotten out of a bar fight. As I got older, some even got creative with name calling such as Cyclops and Popeye. Despite being popular with my peers, excelling at sports, and being a strong student in school, as a teenager, particularly at the time in my life when I became interested in girls, this mental drain accumulated and became increasingly difficult to cope with. As I got older, I did a significant amount of research into cosmetically improving the appearance of my eye. Despite going to many different ophthalmologists, oculoplastic and orbital surgeons, the use of a prosthesis (or scleral shell) was never brought up. At the age of 19, I underwent ptosis surgery in an attempt to improve my appearance coupled with the use of a cosmetic contact lens. While this drastically improved my appearance, the volume of the eye remained on two different plains; leading to an underwhelming result. At this point in my life, I had actually never met or heard of an ocularist before, but came across the idea online of using a scleral shell to fill in the missing delta on the orbital globe. I then met two ocularists who both concluded that fitting a scleral shell on top of my live eye was not feasible. I then came across Dr. Lewis online and proceeded to head out to Los Angeles. She was determined to make this work. She took a mold of my eye and using stent therapy, broke up bands of scar tissue in order to allow the piece to generate movement. She then finished the piece using digital technology to replicate a mirror image of my eye coupled with “life-like” veins on the periphery. The final result met and even exceeded my expectations. I no longer look different – which was the result I had always yearned for. Gone are the days where I feel uncomfortable making eye contact, or feel that others feel uncomfortable looking directly at my face. The increase in my quality of life was incredible. Now, I can live my life without worrying about how others perceive me as a result of a congenital birth defect which was beyond my control. At this point, I can worry only about how others perceive me as a result of my own actions and volition. Finding EstheticEyes was truly a life altering event for me. Thank you Dr. Lewis and the team for having a major impact on my life.
L.D.R. from Montua, Ohio
Two years ago we embarked on a journey following a tragedy I couldn’t have conjured up in my worst of nightmares. My beautiful 13 year old daughter was riding her horse after school one day. On this particular day, she fell from her horse landing on a small metal rod that was staked to a small tree in the front yard. The metal rod entered her left temple causing severe head trauma. She had a brain injury, several facial fractures, her optic nerve was severed on her left side, her left eye was punctured, and she had an orbital blow-out. She was life flighted to Rainbow Babies and Childrens’ Hospital of Cleveland Pediatric Intensive Care Unit. It was here that her healing began.
We had an incredible support system. We were surrounded by friends, family, and the best care we could have hoped for. By the grace of God, her brain injury left no apparent damage; however, her surgery involved facial reconstruction and the enucleation of her left eye. In an intubated state, she was unaware to the extent of her injuries. When more awakened and inquiring, her father and I informed her of such. Telling my gorgeous baby girl that she had lost her left eye was the most raw, intense, gut-wrenching pain I’ve ever endured. Watching the tears stream down the right side of her face while intubated is an image a mother will never forget. Meanwhile, our extremely supportive family was already searching for solutions. They found an ocularist in LA, Carole Lewis.
We met with her surgeon minutes later who said, in bits & pieces as I remember them, “…this kind of devastation…if it were my daughter…your daughter’s story needs a good ending…there’s an ocularist in LA…I’ve been to several seminars…” and I waited to hear if he would say the same name, “Carole Lewis”. My hair stood on end, and at that very second I knew we were headed to LA.
Four months later we were in Los Angeles, California sitting in Carole Lewis’ office. She took one long look into my daughter’s God given eye and saw her determination, her courage, and her heart. I could never thank Carole Lewis for the amount of compassion that went into creating my daughter’s prosthesis.
She began by constructing a rehabilitation piece for my daughter to wear while she healed from this tremendous trauma. The rehabilitation piece allowed for her eye to heal while maintaining a proper shape. This initial piece gave my daughter immediate confidence. She no longer needed to wear an eyepatch & she truly never looked back.
A year later we returned to LA for the construction of her final piece. This piece would fit more tightly to the implant allowing for better motion. The amount of care, love, and compassion that Carole Lewis pours into her work is immeasurable. She created two pieces, one of which she nicknamed, “Beauty”. When my daughter turned to look at me with “Beauty”, my eyes immediately blurred. I had to keep wiping my tears away so I could stare into her eyes. Dr. Lewis captured my daughter’s color, one of a kind elegant shape, and ultimately her “Beauty”.
J.J. from Los Angeles, CA
Dr. Carole Lewis is an exceptional ocularist and care provider. I am happy to be her patient currently. She is one of the best for the creation and fitting of prosthetic eyes, truly a master worker, who has tremendous care for my eyes, very knowledgable about prosthetic eyes all together, has a very high skill level and ability in this field, and communicates well with all her patients.
I came to be Dr. Carole Lewis’s patient in the months following eye surgery due to an infection and several follow-up surgeries. My socket was damaged with scar tissue and Dr. Carole Lewis took all the necessary time to get the socket in good shape and ready to accept the prosthetic eye. She carefully and fully explained the process, so I knew what to expect.
Dr. Carole Lewis treats everyone with respect and takes the time necessary to talk with her patients to learn about their issues of concern. She actively listens to her patients and communicates in a reassuring and understandable manner. Her staff, especially Rick and Mark also demonstrate the same caring and good customer service. I highly recommend Dr. Carole Lewis.
R.H. from New Zealand
I live in New Zealand, I wear a prosthetic eye, and after years of settling for less, it occurred to me that there must be a better option in the world, which led me to brilliant Dr. Carole Lewis and her highly skilled team.
This has been one of the most thorough, gentle, warm and loving processes. It is an invaluable investment in yourself. The feedback I have received from close friends has been a dream come true and truly heartening. I cannot impress more, that where-ever you are in the world, this is worth every second, every dollar, every mile you travel to get here AND you leave feeling like you are part of a loving family who deeply care about your well-being. Could not recommend more.
M.M. from Los Angeles, CA
It has been numerous years, about 30 at least, that I have had an existing eye injury without finding further help for it. Looking back over the years it has definitely been painful and equally fearful to deal with, prior to finding out about Dr. Carole Lewis at Esthetic Eyes and the non-surgical solutions they offer for both adults and children alike with ocular issues. Meeting Dr. Lewis instantly took that fear away! She and her staff are true professionals that welcome you into their family. The comfort of the office environment, and meeting other patients from around the world while there, eased not only my reservations about having a procedure done, but the doubt of how it would all turn out.
Thank you Dr. Carole Lewis, for being caring, making me feel important and creating a prosthetic eye for me that looks so natural that it’s now hard to tell which eye had the injury! Their patented digital iris technology used to create my prosthetic eye not only matches my other eye exactly, but the overall placement of it finally restores the balance of my facial symmetry, and confidence too!
L.F. from Los Angeles, CA
At the age of 7 years old I was diagnosed with a cancer called retinoblastoma which caused me, at a very young age, to have my eye removed. I never complained about it and I never walked with my head down BECAUSE I had a great support system at home, her name is Bertha McKinney, my Granny. She told me, “No matter what folks say or how they look at you, Jesus didn’t make any mistakes, you are beautiful and you’re going to be somebody’s ‘somebody’ ”. So the teasing from children and adults during my early childhood toughened my skin and built my character and made me the strongest woman ever.
I have represented the struggle from the age of 7 to 40, and I never once complained about the way I looked or the way people looked at me. Instead each day, behind closed doors, I prayed a strong prayer asking for STRENGTH. Then God allowed me to meet this lady by the name of Carole Lewis. She convinced me that she could reconstruct my eye and my eyelid. I shared with her how my eye has been this way since I was 7, she said, “Give me a chance, trust me, I can make it happen. And when my friend and I are done, no one will be able to look at you and know that you’ve been through any type of trauma.”. She grabbed my hand, she made me look her in the face and say “I trust you”. I did 8 visits with her, and she then introduced me to an amazing surgeon by the name of Joanne Low. She is a phenomenal woman. She promised that she would perfect my lid and she did!
So ladies and gentlemen, I give thanks in everything I do. I have remained happy with my eye as it was, but now my eyelid has been raised just a little bit higher and I am even happier! These two women don’t realize how much more confidence, and how much more happiness they have given this 40 year old girl. I’m the happiest I could ever be right now, and if God doesn’t do anything else for me, he’s done enough.Thanks to two amazing women.
P.P. from Italy
I am an 18 year old boy from Italy. Because of a pathology from which I was affected since birth, for several years I wore an ocular prosthesis that I was never satisfied with, both from the aesthetic and tolerability (comfort) point of view. I often had pain, secretions and redness in the eye and I had to daily remove the prosthesis before sleep. The prosthesis also did not match my natural eye, from the symmetry to the color of my iris.
One day I decided to look for a solution that could solve my longstanding prosthetic eye problems. After various attempts online to seek out a Doctor to help me, I found Dr. Carole Lewis’ website: “EstheticEyes.com”! Reading further details from her website deepened my respect and understanding of the possible solutions that were available. I read, through Esthetic Eyes state-of-the-art technology, they are able to reproduce, in a very precise way, the color and exact pattern of my iris. I also watched all of the videos about Esthetic Eyes on Youtube, which helped me even further my understanding about their professional and precise procedure to create a very personalized and unique prosthetic eye.
So, together with my parents, I decided to contact Dr. Carole Lewis and we started to have a series of initial Skype meetings, where we were able to understand all the exact details to the proposed solutions to my prosthetic issues and helped clarify and clear up all doubts and concerns we had.
Dr. Lewis was always available to explain to me, in great detail, their approach to my problem and related similar cases like mine to me for even more clarity. Finally my family and I decided to take the trip to meet Dr. Lewis in Los Angeles at the Esthetic Eyes, Beverly Hills office.
So now, for the very first time in my life, I am able to comfortably wear my prosthetic scleral shell full time! To sleep, then wake up in the morning with it still in place, and to look at myself in the mirror with a restored confidence from this prosthetic, which looks and feels fully natural, makes me very happy! The color, detail of the iris and fit are perfect!
Dr. Lewis and her team were very thoughtful and attentive, and were ready to begin the creation of my new ocular prosthesis right away! The visit lasted 15 days in total. There were several steps in the process to achieve the final solution, which again was handled in the most professional manner, especially in regards to aesthetics and tolerability of the prosthetic eye. Dr. Lewis and her staff are really fantastic and helped a lot during the extent of the entire process and my daily visits. Thanks a lot to the whole team, Carole, Rick, Mark and all the other people involved during the process of solving this long standing problem.
J.R. from Columbia
I came from Columbia to visit with Esthetic Eyes in Beverly Hills, California to get a new custom prosthetic eye replacement. I have had an artificial eye since I was about six months old.
A few years ago I searched for “the best prosthetic eye” on the internet and came across a post about Dr. Carole Lewis’ Esthetic Eyes clinic and I contacted them via Skype initially for a consultation. After that first Skype appointment I decided to come straight to California for my new prosthetic eye!
My new artificial eye color and fit are perfect and I feel very ‘normal’ now, since it looks identical to my real eye. I can talk to people without feeling shy, and that makes me really happy!
Dr. Carole is an excellent person, she’s very professional, and again, I am very happy with the results.
M.B. from Rancagua, Chile
The consequences of an accident years ago was a blind eye that was becoming more and more painful. For this reason I started looking for a definitive solution and it was when I found Dr. Lewis’ office in Los Angeles, California. I told her about my problem and she quickly agreed to help me. She took my case, we made the first evaluations through Skype, recommended the steps I needed to follow, guided me during the ocular evisceration process and contacting the doctors in Chile, the country I come from, and then following up on the recovery process.
Finally, when I arrived in Los Angeles, California, eight weeks after the surgery in Chile, I was quite impressed with how expediently I was seen, the clarity in answering my questions and the professionalism of the Dr. Lewis and her team. They instilled a feeling of confidence and it was very easy to talk to. Dr. Lewis, who explained everything in a way I could understand and she really cared about my health.
The result was perfect, completely surpassing my expectations.
I couldn’t be more satisfied that I chose Dr. Carole Lewis, B.C.O and her team for my procedure.
Excellent job, very caring and helpful. Great team!
A.B. from Dallas, Texas
The new eye also provides me with comfort and the beauty of movement as well. I do not need to worry at all! That was not possible before. I learned that you can sleep with it like the eye is part of the body! This eye is a significant change in quality of life!
Dr. Lewis is an outstanding woman, smart, warm and honest. She didn’t give up until we found the appropriate solution. When I first came to her clinic I was very skeptical of her because I suffered from sight loss and could not believe I found a solution. Today I know that with faith, hard work and mostly correct choices, bring about real change!
A.F. from England
In my life I have had seven prosthetic eyes made and as you know it is an emotional journey to get each one made. You feel vulnerable but also a sense of hope that each one will be better than the last. The specialists that I saw were more like car salesmen selling you the product with no individual care and attention. The bottom line was all they were interested in. All took no longer than a day with very little input from me or explanation from them what they were doing. The whole experience was horrific and the results equally as bad as their bedside manner.
My experience at Esthetic Eyes has been totally different. Each stage of the process was carefully explained to me so I felt it was a two way process. Carole’s favorite saying throughout the two and a half weeks was this is “our eye not mine or yours our eye.” Being a teacher I really enjoyed seeing the process Carole uses it made sense to my logical brain:
1. Feasibility study- this is a see through stent that you are asked to put in your eye to wear overnight. This is used to see if your eye can tolerate wearing a prosthetic piece. Great idea seems very logical and sensible to me. Once you have successfully done this you are then ready for stage two.
2. Carole then asks you to wear a custom made stent that is the shape of your socket so it can help break down any scar tissue and realign your upper and lower lid.
3. Two prototypes were made for me and we adjusted both of them to try and get the best result. Once you chose the best one together you work on that one to perfect it.
At Esthetic Eyes they really care about the individual and will go the extra mile to try and get the best result for the patient. No amount of adjusting is too much for them. I suppose you could say they pursue perfection.
I have to mention their Digital Iris Technology. The colour they achieved for my eye was simply spectacular. It matches my other eye identically. Other occularists hand paint them but out of the seven hand painted prosthetic eyes I have had done none of them have the level of detail that digital Iris technology achieves.
Esthetic Eyes offer a holistic and comprehensive treatment program. Not only do they provide excellent care they recommend drivers to take you around LA so you can make the most of your trip, pick you up from the airport and also provide you with a comprehensive list of accommodation possibilities. Carole is also very well connected and only sends her patients to the most well qualified and trusted surgeons.
Carole is an outstanding practioner who really wants the best for each of her patients. She makes you feel safe, valued and has a great personality which really helps when you are going through an emotionally draining ordeal.
If I could rename the practice I would call it “Excellent Eyes” I cannot recommend it highly enough. Take the plunge come to LA you won’t be disappointed. Thank you Carole you and your team are the best.
O.K. from Beijing, China
A.A. from United Arab Emirates
When I spoke to Dr. Carole Lewis, she saw what I saw, droopy upper lid, lower lid below what it needs to be and the shape is wrong. I came to see Dr. Lewis a month after I had my enucleation, and she put alot of effort and time in making the eye. Her process is different from everyone else, the fit is amazing, the size is amazing and the shape is amazing! The way she fits the eye is helping with reshaping my muscles, and the fact that I have a rehab piece before the final piece helps with selecting the right elements. She actually gave alot of attention to the finest details of the colors, shapes and size.
Personally speaking, Dr. Lewis is very sensitive to those she treats, she listens and observes, unlike any other ocularists that just do it as a job.
A.S. from Australia
I call it a journey as it had some twists and turns, searching, researching, trials, tribulations, good days, bad days but a never fading hope in the premise of the Best Possible Outcome
That best possible outcome eventually came once we discovered Dr Lewis and her website estheticeyes.com
We were impressed with the visual and written testimonials and scheduled a Skype consultation to determine if Dr Lewis could help Marie
Dr Lewis assured Marie she could assist and we agreed to have a face to face consultation to discuss the digital iris enhancement, non surgical stenting to aid movement, ptosis of the upper lid, time line, cost and outcome expectation
Once we met with Dr Lewis it was apparent from the outset her primary concern, focus and raison detre was to provide Marie with the Best Possible Outcome to allow her to return to her life and become the best that she could be
To achieve the desired outcome Dr Lewis would remove the focus from the obvious issue i.e. her eye or the lack thereof, by creating a prosthetic piece that would look and function in a manner that was virtually indistinguishable from her natural eye
Moreover Dr Lewis views the process of rehabilitation in a holistic manner i.e. she recommends and organizes any and all other surgeries which benefit the aesthetics and functionality of the prosthetic piece to mirror the natural eye
Dr Lewis dedicates her whole attention and team to build a piece which mimics your natural eye and takes the time to ensure the piece does just that
The patient and their partners are included in the process 100%, and the final result is built on the specialization, expertise and ability of Dr Lewis and her team as well as the opinion and work of the patient
What Dr Lewis provides to her patients is a wondrous couture process which is open, creative, artistic, scientific and her heart and soul is totally vested in what she does
The results are nothing less than spectacular, amazing, reaffirming and life changing
T.W. from California
As a result, among other complications, I lost my right eye. Following an incident of this magnitude when so much has gone wrong, emotions are fragile and one is overwhelmed by a sense of vulnerability and need. It is precisely at times like this that two qualities are most crucial in the medical professional working with you. What are these qualities?
(1) Expertise; and (2) Kindness. Expertise, of course, is essential. And Doctor Carole Lewis is, without a doubt, the quintessential expert in her field. I would argue, however, that kindness, which includes patience, empathy, and a true concern for others, is of equal importance. Her gentle and caring touch, her compassion and warmth, and her genuine love for her patients, makes her a true angel in every respect. “Angel.” Yes. That about sums her up.”
J.S. from Singapore
N.K. from England
K.Y. from Australia
T.T. from Australia
R.M. from Orange County, California
L.S. from Texas
E.E. from Texas
J.M. from Florida
L.K. from Florida
B.M. From Florida